FAQ

Frequently Asked Questions (FAQ)

How to place an order?

To place an order, please follow these steps:

 1. Select the product you want to buy and check availability and delivery options at your favored PIN code. Please select the desired size.

 2. Add products to your bag and then click on the Buy Now button and follow the next step.

 3. If this is the first time you are shopping with us, add a shipping address; if you've shopped with us before, and select a saved address.

 4. Use a preferred payment mode and confirm the order.

How to receive a copy of the invoice?

You will receive a copy of your invoice with your order. You can also visit My Orders in the My Account section to find a copy of your invoice.

Why different prices for the same product?

We are a marketplace and give multiple brands/sellers a platform to list their products. This is why you will see different prices for the same product. You are free to choose as per your preferences.

Can I cancel my order?

You can cancel your order until the seller process it. To cancel your order, visit the My Account section. However, please check for specific terms and conditions at the time of pre-ordering.

Can I choose Cash on Delivery?

You can check if this payment option is available to you at Checkout. Please note that logistics companies also place limits on the amount you can pay through cash on delivery based on the destination, and your order could have exceeded this limit. Please note that this option is only available at select PIN codes.

Can I choose separate shipping and billing addresses?

Not at all. You can choose to have a separate shipping and billing addresses. Our team will deliver the order to your shipping address.

What to do in case of opened/tampered package?

If you feel that your package has been opened/tampered with, please don't accept delivery.

What about the refund after order cancellation?

You can cancel your order before it has been processed by the brand/seller. We'll refund the full amount you've paid for such cancellation. For more information please read our cancellation and refund policies.

Sometimes our sellers cancel orders for various reasons – the product could be out-of-stock, of unacceptable quality, etc. Once an order has been cancelled, the refund will be processed immediately. In all, it will take 3-4.

Do you ship internationally?

Yes, we do deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use DHL, DTDC, India Post, or FEDEX to deliver your shipments. International delivery is subject to applicable laws of the government of India.

What if an item is out of stock?

We make all efforts to keep all products in inventory. However, there may be times when sudden demands exceed our supply. We do not retain your request for an out-of-stock product in a back order system. You will be notified through an email and credit the paid amount back to the source account.

Couldn’t find the information you needed?

Please email us at support@craftsventure.com

Please contact us at +91- 7976090746